Choosing the right tone

Classify each phrase as Formal or Informal.

1. Hi Alex,
2. Dear Sir/Madam,
3. Can you send it now?
4. Could you possibly send it today?
5. Thanks!
6. I would be grateful if you could reply.
7. Cheers,
8. Yours sincerely,

Choose two phrases and explain: which word or phrase shows the register? 🔎

Building polished requests

Direct: Send the attachment.
Formal: Could you possibly send the attachment?
Direct: Where is the office?
Formal: Could you tell me where the office is?

Connect each opening with its conventional closing.

Make the requests more formal

Say each completed sentence aloud, then type the missing words.

1. Direct: Send me the information.

Could you possibly [___] ?

1. Direct: I want to ask about the course.

I am writing to [___] .

1. Direct: Change the meeting time.

Would you mind [___] ?

1. Direct: Where is the office?

Could you tell me where the office [___] ?

1. Direct: Please reply by Friday.

I would be grateful if [___] .

Choosing the best wording

Check the email conventions

Decide whether each statement is correct.

Check the polite structures

Focus on the verb form and word order.

Check the professional context

Think about the reader and purpose.

Select the most suitable form

1. You are emailing a company, but you do not know the recipient’s name. Start with [___]
2. Could you possibly [___] the attachment today?
3. Would you mind [___] your availability for next week?
4. I am writing to [___] about your services.

Your formal email check

Answer quickly. Say each full sentence where possible.

1. Could you possibly ___ the document?
2. Would you mind ___ the attachment again?
3. Choose a closing for: Dear Sir/Madam,

Yours faithfully / Yours sincerely

1. Rewrite politely: Where is your office?
2. Choose the best purpose sentence:

I am writing to ___ about your services.

enquire / enquiry / enquiring

Now say one complete formal email request you could use in real life. Include a greeting, a polite request, and a closing. ✉️