Quick choices at the shop

Unscramble the word, then say the complete shopping sentence. 🛍️

too (This jacket is ___ expensive.)
enough (We do not have ___ time.)
so (That bag is ___ cheap!)
such (It is ___ a good deal.)
enough (These boots are not warm ___.)
too (The queue is ___ long.)
enough (I have ___ money for a refund.)
such (This is ___ a small box.)
too (The trousers are ___ big.)
so (The assistant was ___ helpful.)

Building a clear complaint

Form	Meaning	Shopping example
too + adjective	more than acceptable	This phone is too expensive.
adjective + enough	not as much as needed	The bag is not big enough.
enough + noun	not the amount needed	There is not enough padding.
so + adjective	strong description	These shoes are so cheap!
such + noun phrase	strong description with a noun	It is such a good deal.

Useful word	Meaning
refund	money returned to you
receipt	proof that you bought something
return	take an item back to a shop
faulty	broken or not working correctly
padding	soft material inside shoes or clothes
customer service	help for customers
return form	a document for sending an item back
quality	how good or bad a product is

Connect the product problem and the complaint

Connect each product problem with the best complaint sentence

a phone with a very high price: This phone is too expensive.
a bag with very little space: This bag is not big enough.
boots with no warmth: These boots are not warm enough.
a shop with very few workers: There are not enough staff in this shop.

Connect each expression with its meaning

Connect the expression with the product description

too small: The size is less than acceptable.
not enough padding: The shoes need more soft material inside.
so cheap: The price is surprisingly low.
such a good deal: The product has an excellent price.

Put the complaint in the right order

Put the words in the correct order to make a complaint

This
jacket
is
too
expensive.

Put the return conversation in order

Put the customer-service conversation in the correct order

Customer: Hello. I would like to return these shoes.
Assistant: I am sorry to hear that. What is the problem?
Customer: They are not comfortable enough.
Assistant: Do you have the receipt?
Customer: Yes, here it is.
Assistant: Thank you. We can offer you a refund.

Complete each complaint sentence

Use the shopping clue and complete the whole missing phrase.

The phone costs $2,000, but your budget is $500. It is [___] .
You need a bag for a laptop, but this bag is very small. It is [___] .
The shop is busy, but only one assistant is working. There are [___] .
A high-quality jacket is only $10 today. It is [___] .

A call to customer service

Listen for the item, the problems, and the customer’s requested solution.

What item did Daniel buy?
Name two problems with the shoes.
What does Daniel want?
How long should the refund take?

Describe the shopping scenes

Describe what you see. Say one sentence with too + adjective.

This dress is too long.

Describe what you see. Say one sentence with not + adjective + enough.

These shoes are not comfortable enough.

Choose the better complaint:

This dress is too long.
These shoes are not comfortable enough.

Returning a faulty item

Situation: You bought a faulty item yesterday. Return it to the shop.

Role	Your job
Customer	Say what you bought, give two problems, and ask for a refund or exchange.
Shop assistant	Greet the customer, ask about the problem and receipt, then offer a clear next step.

Useful language

Customer

Hello. I would like to return this ___.
I bought it yesterday / last week.
It is too ___.
It is not ___ enough.
There is not enough ___.
It is faulty.
I would like a refund / an exchange, please.
Here is my receipt.

Shop assistant

Hello. How can I help you?
I am sorry to hear that.
What seems to be the problem?
Do you have the receipt?
Would you like a refund or an exchange?
Please complete this return form.
We can check the item for you.

Conversation sequence

Greet the customer.
Explain the item and purchase detail.
Give two product problems.
Ask for a refund or exchange.
Ask about the receipt.
Offer the next step politely.

Write a complaint email

Write an email to customer service about an item you want to return. Include a greeting, purchase detail, two problems, and a requested solution.

Length: 50–100 words

Include these points

What did you buy and when?
What was wrong with it?
Why was it unsuitable?
What do you want: a refund or an exchange?

Useful phrases

Purpose	Phrase
Greeting	Dear Customer Service Team,
Purchase detail	I bought a ___ from your online shop on ___.
First problem	However, it was too ___.
Second problem	It was not ___ enough.
Quantity problem	There was not enough ___.
Request	I would like a refund / an exchange, please.
Closing	Kind regards,

Sentence starters

I am writing because I would like to return ___.
I bought ___, but it was too ___.
It was not ___ enough because ___.
There was not enough ___.
Please could you arrange ___?

Key complaint language

Form	Example
too + adjective	too expensive
adjective + enough	not big enough
enough + noun	not enough time
so + adjective	so cheap
such + noun phrase	such a good deal

Complaint template

I bought ___. It is too ___. It is not ___ enough / There is not enough ___. I would like a ___, please.

Review the word order

not enough + ?: noun
too + ?: adjective
adjective + ?: enough
such + ?: a noun phrase
refund: money returned after a return
receipt: proof of purchase

For next time

Write a short complaint about a different item. Include:

one too + adjective sentence;
one enough sentence;
a request for a refund or exchange.

Prepare to say it as a short phone call. 📞

Quick choices at the shop

Unscramble the word, then say the complete shopping sentence. 🛍️

too (This jacket is ___ expensive.)
enough (We do not have ___ time.)
so (That bag is ___ cheap!)
such (It is ___ a good deal.)
enough (These boots are not warm ___.)
too (The queue is ___ long.)
enough (I have ___ money for a refund.)
such (This is ___ a small box.)
too (The trousers are ___ big.)
so (The assistant was ___ helpful.)

Building a clear complaint

Form	Meaning	Shopping example
too + adjective	more than acceptable	This phone is too expensive.
adjective + enough	not as much as needed	The bag is not big enough.
enough + noun	not the amount needed	There is not enough padding.
so + adjective	strong description	These shoes are so cheap!
such + noun phrase	strong description with a noun	It is such a good deal.

Useful word	Meaning
refund	money returned to you
receipt	proof that you bought something
return	take an item back to a shop
faulty	broken or not working correctly
padding	soft material inside shoes or clothes
customer service	help for customers
return form	a document for sending an item back
quality	how good or bad a product is